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Customer satisfaction survey
May we take 5 minutes of your time? Your views on our products and processes are a valuable tool to allow improvements in our customer service. All replies will be analysed individually and treated in confidence. Please answer using scores from 1 to 10.
Marketing communication
		Answer
1.	How informative do you find our flyers and catalogues?
2.	How easy to use do you find our instruction sheets & manuals?
Have you visited our website www.lenze.co.uk? If yes go to 3, if no go to 4.
3.	How easy to use do you find the website?
If you have any further comments on our marketing communications please use the text box provided below.
Sales support from Bedford HQ
		Answer
4	How easy is it to contact us by phone?
5.	Are your calls handled courteously?
6.	How well do we handle price, delivery and progress enquiries?
7.	Is the speed of quotation in line with your needs?
8.	How do you rate the technical knowledge of our sales staff and engineers at Bedford?
If you have any further comments on our sales support from Bedford, please use the text box provided below.
Lenze external sales force
		Answer
Does our Area Sales Manager visit you? If yes go to 9, if no go to 11.
9.	How well does our Engineer understand your machine requirements?
10.	How do you rate the quality of technical advice from our Engineer?
If you have any further comments on our external sales force, please use the text box provided below.
Products & services
		Answer
11.	Do our delivery times meet your requirements?
12.	Do we deliver when we say?
13.	Are our transport methods and packaging in line with your needs?
14.	How do you rate our products' quality and reliability?
15.	How do you rate our products' value for money?
If you have any further comments on our products' or services, please use the text box provided below.
Other comments
If you have any further comments on issues not covered in this questionnaire please use the space provided below.