Lenze Service Division know-how can save you time and money
by getting the job right – first time.

Technical support/spares
Lenze offer comprehensive post-sales technical support on our products. In the event of a breakdown, our engineers will present trouble shooting options and identify with you and arrange the most practical solution to get you up and running. This might include set-up advice, Field Service attendance or the despatch of spares.

Field service
Skilled electronic engineers are available for work on site, either in the UK or overseas. Generally, our mechanical engineers are only available for UK work. However, the range of cover available may be extended to include overseas support on mechanical products by special arrangement with Lenze Group Service.

Customer support plans
Built to the highest quality standards, our products enjoy worldwide usage and are renowned for their robustness and reliability. We do recognise, however, that 24hr/day operations require ultra-rapid solutions in the event of problems that could otherwise jeopardise valuable production.  Support plans are intended to provide an economical solution to those that wish to avoid high inventory costs and/or benefit from in-depth technical support. This might include assistance with developing skills within your in-house team or help with upgrading installations that use old products.  Beginning with a comprehensive audit of Lenze equipment in use, we provide a rationalised inventory of consignment stock and a program of site visits to help create – and further develop – high levels of self-sufficiency.

Returns
You may need to return goods to Bedford because:

• the goods are surplus to requirements
• the goods were incorrectly selected or ordered
• the order was duplicated
• the goods need repairing, reworking or modifying
• the goods need inspecting (and a report provided)
• the goods need repairing under warranty

So that we can understand your needs correctly and identify your goods quickly, please copy and complete the Customer Return Advisory Note and include it with your consignment. (Please note handling charges may apply to requests for credit).  Where relevant please signify that a Lenze contact has prior knowledge of your issue(s) by putting that person's name in the box near the bottom of the Advisory Note.

Product repair
We operate as standard a 48-hour turnround for product repair. A same day or next day service is possible, contact us by telephone. There is a six month guarantee on all repairs and only original parts are used.